TellyBox Protect
Support & Troubleshooting
If TellyBox Protect is not connecting as expected, try these steps first.
Quick checks
- Confirm your normal internet connection is working.
- Make sure Android VPN permission has been granted.
- Disconnect and reconnect the VPN.
- Close and reopen the app.
- Restart the device if the problem continues.
Diagnostics
If support asks you to open Diagnostics, it may show information such as:
- Connection or tunnel state
- Server endpoint
- Assigned VPN / tunnel IP address
- Public keys
- DNS information
- App version and build information
Important security note
Never send support your password, VPN private key, access token, or other secret credentials. Public keys and non-secret Diagnostics information may be requested when troubleshooting.